JB Cocoa is a fast-growing company with exciting opportunities for growth.

Are you driven and passionate about making impact? Do you, like many of us here at JB Cocoa, enjoy shaping the world of cocoa through the work that you do? If that’s you, we invite you to look no further and reach out.

At JB Cocoa, we are committed to creating a supportive and enabling environment for growth and sustainability.

To reach out and explore growing with the JB Cocoa team, please email us at: recruitment-my@jbcocoa.com

Job description

We are looking for a SAP Support Specialist to act as a Super User and Process Subject Matter Expert to support end users on how-to queries, troubleshoot business process/workflow-related issues, measure the adoption rate of SAP usage and conduct refresher training to users to enhance the usage of SAP.

Roles and Responsibilities:

• Act as a Super User supporting end users on how to queries, troubleshoot business process or workflow related issues, conduct refresher training, and prepare or update documents for user guide.
• Provide 1st level support. Support SAP and other third-party system, this including support end user across the company entities (e.g. Malaysia, Singapore, Indonesia, China, Ivory Coast, United State etc).
• Act as the person in charge for incidents required to escalate to our SAP vendor.
• Responsible for new change request raise by the end user and possess the capability to challenge unnecessary request to maintain the company’s standard business system, reducing unnecessary customization.
• Work with SAP vendor to provide clear requirements and lead the User Acceptance Test for Change Request raised, ensuring the Change Request could be completed within the expected timeline.
• Furnish or improve the business process to increase the company efficiency level.
• Perform SAP configurations and perform Transport Request following the standard IT process.
• Perform additional ad-hoc job and work assignment.

Job Requirements:

• Bachelor’s degree in Information Technology or any related field.
• Minimum of 2 years’ experience supporting SAP.
• Experienced in Warehouse Management and Sales and Distribution.
• Experienced in FICO, MM would be an added advantage.
• Willing to learn new SAP modules or integrated third-party system.
• Hands on experience with SAP or ERP.